Research Services
Clinical Diagnosis
Service Support
Service Support
Customer success begins with project design and is completed when data is effectively generated, analyzed, and directly serves the research objectives.
For each project, we assign dedicated teams who work in direct communication with our clients to clearly understand their needs and tailor the process accordingly. Our goal is to deliver publication-grade data quickly and reliably, making a concrete contribution to scientific success.
For us, success is not merely generating data — it’s ensuring that data translates into scientific value.
Service Workflow
Required documents at each step:
Sample Submission
- Include a printed copy of the Sample Information Form (SIF) in the sample shipment package.
- Before shipping, email the electronic version of the SIF and the tracking number to our technical support team.
Project Initiation After Sample QC
- Purchase order
- Full payment
Data Release
- Purchase order
- Full payment
Note: Turnaround time refers to the period from project approval to data release.
Contact the sales and technical support team at Genoks Lifescience
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Complete the Sample Information Form (SIF)
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Ship your samples to our global laboratories
(*Depending on region: Davis – USA, Cambridge – Europe, Singapore/Hong Kong – Asia)
(*Depending on region: Davis – USA, Cambridge – Europe, Singapore/Hong Kong – Asia)
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Sample Receipt
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Sample Quality Control (QC)
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Sample QC Report
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If quality is insufficient → Return / Resubmission
or
Proceed with library preparation upon customer approval
or
Proceed with library preparation upon customer approval
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Library Construction
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Sequencing
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Bioinformatics Analysis
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Project Report
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Data Delivery (via hard drive or online server)